As a manager, I am the right hand of the General Manager of the restaurant and I make sure to mobilize employees to his vision. I enforces standards and make sure to develop my staff on a daily basis..I am truly an ambassador of the brand and its culture and I do not hesitate to take the necessary actions, in collaboration with my director, so that my restaurant is a destination of choice.
My main responsibilities
In collaboration with the director of the restaurant:
The skills to succeed in my role Leadership
I have the ability to bring my staff to provide the best of themselves. I am able to share my vision and expectations effectively while ensuring the support of all my employees. I demonstrate managerial courage when necessary and take the time to listen to the needs of my team members.
I understand that the company must achieve results to ensure its sustainability and that this is one of my main responsibilities. I understand key performance indicators, their impact on my restaurant and the need to take action to control them. Each of my decisions are made considering the results
Gestion du temps et des priorités
I have to compose with my daily priorities, whether they are planned or not. I know how to prioritize them according to their urgency and according to the available time. I understand that to manage all these priorities, I must delegate effectively to my staff.
The development of my employees is without a doubt one of my ultimate responsibilities. I take a coaching and mentoring approach to my team and offer them opportunities to become better. I understand that the more the skills of my collaborators are developed, the more effective they will be. It will be easier for me to delegate tasks and rely on them if they have a greater level of expertise.
I am truly a team player and I understand that at some point I have to get involved where there is a need. Whether in the kitchen or serving, I am able to occupy the functions of most positions in restaurants.
Customers are at the center of all the decisions I make and all the actions I take. They are truly our raison d'être and I want to make sure that I offer them extraordinary customer service at all times. I see customer complaints as an opportunity for improvement and I do not hesitate to intervene with my staff to ensure good customer service.