The customer experience is at the heart of all my actions and I am passionate about the service. I absolutely want my customers to have the best experience possible, in connection with the standards of 3 Brewers. I like to make a difference to them and I make sure they experience a good time from their arrival until their departure. I am an ambassador of the brand and I work with my team so that our customers have a user-friendly experience.
My main responsibilities
• Offer an extraordinary customer experience at all times by applying established standards
• Support each step of service by ensuring customer satisfaction, listening to them and taking action as needed
• Greet customers in a friendly way and learn about their needs
• Promote the brewer's tap, the beer of the moment or the beers that can please the customers and ensure the Best Service of Beer according to established standards
• Create envy by offering appetizers, main courses and desserts while offering appetizing beer-meal pairings
• Take orders accurately, transmit them to the kitchen and ensure their follow-up
• Ensuring the flawless presentation of dishes and their accuracy and serving them according to established standards
• Set tables according to established standards and ensure cleanliness before, during and after the service.
• Promote programs, promotions, and the loyalty card
• Advise customers in their choices in case of hesitation and offer them beer samples as needed
• Validate the distribution of invoices and make payments according to established standards
• Ensure the cleanliness of the workspaces and the restaurant
• Be visible and available to customers at all times
• Be a team player supporting his colleagues when needed
Experience:
- At least 6 months of experience as a server in the hospitality/restaurant industry, in a high-volume environment.
- Solid experience in customer service and order management.
Skills and Qualifications:
- Excellent communication skills, with the ability to speak English.
- Strong experience in managing customer experience and selling products/services.
- Strong focus on customer satisfaction and service excellence.
- Team player with the ability to work effectively under pressure.
- Ability to multitask and organize work autonomously.
- Exceptional interpersonal skills and ability to maintain a positive attitude.
- Strong problem-solving skills and the ability to handle difficult situations professionally.
- Ability to work in a dynamic environment, with great attention to detail.
- A constant desire to improve skills and contribute to the restaurant atmosphere.
Working Hours:
- Part-time position with the possibility of full-time.
- The person will occasionally be required to work opening or closing shifts depending on the restaurant's needs.
- Variable availability, including day, evening, and/or weekend shifts.