3 Brasseurs is a growing company that takes its social responsibilities seriously and puts people at the heart of its decisions and strategy.
The customer experience is at the heart of all my actions and I am passionate about the service. I absolutely want my customers to have the best experience possible, in connection with the standards of 3 Brewers. I like to make a difference to them and I make sure they experience a good time from their arrival until their departure. I am an ambassador of the brand and I work with my team so that our customers have a user-friendly experience.
My main responsibilities
• Offer an extraordinary customer experience at all times by applying established standards
• Support each step of service by ensuring customer satisfaction, listening to them and taking action as needed
• Greet customers in a friendly way and learn about their needs
• Promote the brewer's tap, the beer of the moment or the beers that can please the customers and ensure the Best Service of Beer according to established standards
• Create envy by offering appetizers, main courses and desserts while offering appetizing beer-meal pairings
• Take orders accurately, transmit them to the kitchen and ensure their follow-up
• Ensuring the flawless presentation of dishes and their accuracy and serving them according to established standards
• Set tables according to established standards and ensure cleanliness before, during and after the service.
• Promote programs, promotions, and the loyalty card
• Advise customers in their choices in case of hesitation and offer them beer samples as needed
• Validate the distribution of invoices and make payments according to established standards
• Ensure the cleanliness of the workspaces and the restaurant
• Be visible and available to customers at all times
• Be a team player supporting his colleagues when needed
The skills to succeed in my role
Ability to communicate
I communicate my ideas clearly and I know how to adapt to my interlocutors in order to make me understand. I express myself in a structured way and it is easy for me to accurately describe the beers and dishes we offer. Since I work in a field that fascinates me, it is easy for me to convey my passion and envy to my clients.
Client orientation
I am committed to providing the best possible experience to my clients and directing each of my actions in this direction. I have a sincere desire to get in touch with my clients and to make them live a convivial experience that will make them want to come back to see me. I am smiling, courteous and considerate of them. I make sure they never miss anything and I like to take the extra step to offer them the best. I really consider myself an ambassador of the brand.
The ability to work in a team
I am aware that my team is the strength of my restaurant and that it is a valuable asset in my work. I make sure to pay attention to it and ask for help when needed to ensure an extraordinary experience for our clients. I am a team player who wants to help his colleagues as much as possible.
Ability to multitask
I understand that the environment in which I work is intense and that is why I have adopted many techniques that allow me to optimize my time. I have developed a sense of priorities and urgency allowing me to organize my tasks so as to make them as effective as possible. I make every single one of my journeys optimal by doing as many tasks as I can, while ensuring excellent customer service.
Ability to solve problems
I care about the satisfaction of my clients and I see each of their requests as an opportunity to offer them an extraordinary experience. I am open-minded and flexible about their requests and I promptly propose solutions that can satisfy them. When I'm not sure of the solutions to offer them, I do not hesitate to ask my colleagues or my managers for help.